Returns & Refunds

30-day return period

Eligible standard products may be returned when a return request is made within 30 calendar days from the date of delivery.

To request a return, email hello@berelot.com with the order number and reason for return.

Do not return an item without first contacting Berelot. Once the return is approved, Berelot will provide return instructions and the appropriate return destination by email.

Change-of-mind returns

If an eligible standard product arrives safely and the customer decides not to keep it, the customer is responsible for return shipping and for ensuring that the item reaches Berelot safely.

For an eligible change-of-mind return where the product arrived safely and materially as described, a 15% restocking charge is deducted from the refundable product amount. The customer is also responsible for return shipping.

The 15% restocking charge does not apply to an approved claim for transit damage, a materially incorrect item, or another circumstance where a different remedy is required under applicable law.

Returned products should be unused, uninstalled and returned in their original condition with the packaging and supplied components reasonably intact.

Customers should use a tracked return service and retain proof of shipment until the return has been completed.

Condition and disclosed characteristics

Original antique or vintage pieces and restored originals may show patina, surface variation, age-related marks, previous repairs or replacement components. Characteristics that are clearly shown in photographs or disclosed in the product description are considered part of the stated condition of the product and are not treated as transit damage.

Reproduction and newly manufactured pieces may also show small variations associated with manufacturing or hand finishing. Customers should review the complete listing and photographs before purchase.

A returned product must not be installed, rewired, polished, refinished, repaired, altered or otherwise changed by the customer before an approved return is sent back.

Custom-made and bespoke products

Custom-made, bespoke, made-to-order or specially modified products are non-returnable for change of mind.

This does not remove the customer's rights where a custom item arrives damaged, materially incorrect or otherwise qualifies for a remedy under applicable law.

Damaged in transit

If a product arrives damaged in transit, please notify Berelot within 7 calendar days of delivery.

The customer should provide clear photographs of:

• the damaged product;
• the outer packaging;
• the internal protective packaging; and
• the shipping label where reasonably available.

After review of an eligible transit-damage claim, Berelot will offer an appropriate replacement or full refund.

Refund method and processing time

Once an eligible return has been received and inspected, Berelot will calculate the approved refund and initiate it within 5–7 business days. For an eligible change-of-mind return, the refund is subject to the 15% restocking charge described above.

Refunds are issued to the original payment method used for the transaction. The customer's bank, card issuer or payment provider may require additional processing time after the refund has been initiated.

How to start a return or refund request

Email hello@berelot.com with your order number and request details.

We aim to acknowledge customer-support requests within 2 business days.