Privacy Policy

About Berelot

Berelot is an independent lighting brand based in Mumbai, Maharashtra, India.

Privacy enquiries may be sent to hello@berelot.com .

Information we may collect

Depending on how you use Berelot, we may collect information such as:

• name and contact details;
• email address and phone number;
• billing and shipping address;
• country or region;
• Berelot account information;
• order and transaction history;
• product, custom-order, trade and designer-enquiry information;
• customer-support communications;
• marketing preferences and consent choices;
• website, browser, device, cookie and security information; and
• information reasonably required to prevent fraud, process payments and fulfil orders.

How we use information

• create and maintain customer accounts;
• process and fulfil orders;
• arrange delivery and provide tracking;
• respond to enquiries and provide customer support;
• process returns, refunds and cancellations;
• operate promotions and customer-requested services;
• send marketing communications where the customer has opted in;
• maintain website and transaction security;
• detect or prevent fraud and misuse; and
• comply with applicable legal, regulatory, tax, accounting and payment obligations.

Payments and payment information

Payment transactions may be processed by approved third-party payment service providers, acquiring institutions, banks, card networks and related service providers used at checkout.

Berelot does not intentionally store complete payment-card numbers or card security codes (CVV/CVC) on its own website. Payment credentials are handled through the applicable secure payment-processing environment.

When a customer proceeds with a payment transaction, information reasonably necessary to process, authenticate, secure, refund or support that transaction may be shared with Berelot's authorised payment service provider, acquiring banks, card networks, fraud-prevention providers and other parties involved in completing the payment, subject to applicable law and the relevant privacy notices.

Other service providers

We may share information only as reasonably necessary with service providers supporting Berelot, such as website hosting, ecommerce/account systems, email delivery, DHL or other logistics providers, payment processors, fraud-prevention services, professional advisers and technical service providers.

Cookies and similar technologies

Berelot may use cookies or similar technologies required for account login, shopping-cart operation, checkout, security, preferences, analytics and—where enabled—marketing.

Browser settings can be used to control or remove cookies, although blocking essential cookies may prevent some account, cart or checkout functions from operating correctly.

Marketing communications

Promotional emails are sent where a customer has chosen to receive them or where otherwise permitted by applicable law. Customers may use the unsubscribe option provided in a marketing email or contact Berelot to withdraw their marketing preference.

Data retention and security

Berelot retains personal information for as long as reasonably necessary for the purpose for which it was collected, and as required for legal, tax, accounting, fraud-prevention, dispute and payment obligations.

We use reasonable administrative, technical and organisational measures intended to protect personal information against unauthorised access, alteration, disclosure or loss.

Your choices and requests

Subject to applicable law, customers may contact Berelot to request access to, correction of or deletion of eligible personal information, or to update communication preferences. Certain transaction, tax, fraud-prevention or legal records may need to be retained.

Requests may be sent to hello@berelot.com .

Changes to this policy

Berelot may update this Privacy Policy when our services, technology or legal requirements change. The effective date shown on this page identifies the current published version.